FAQ for buyers
Not yet! The Vitality Revitalized service powered by Recurate is not currently available to buyers anywhere outside of the US. We are unable to fulfill international shipping orders.
You will pay via our secure checkout in the same way as with any Vitality order. Simply "Add to Cart" and proceed through the checkout as usual.
We ask our sellers to fulfill your order within 3 business days. The garment will ship with a tracking number, and typically arrives within 3-5 days of being shipped.
Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you!
All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at support@shopvitality.com.
Vitality Revitalized is the dedicated marketplace for buying and selling Vitality products you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items.
You will find real Vitality customers selling their pre-loved garments. These pre-loved Vitality pieces will ship directly to you from another Vitality customer upon purchase.
FAQ for sellers
You can sell most Vitality products through our pre-loved program. Once approved, we will place it in the Vitality Revitalized Collection for any customer to purchase.
Note: Some items from our current and core collections may not be approved to be sold at this time (this includes items with any discontinued branding). Feel free to reach out to support@shopvitality.com with any questions about your listing.
Log into your Vitality account (create an account if you don’t have one) and click "Sell Vitality Revitalized". Pick the item you want to sell from your purchase history and follow the prompts.
Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.
Vitality reviews all pre-loved submissions and has the right to approve or deny listings.
Once approved, we encourage you to share your listing!
Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and your item sells! We review:
- Your pictures: so they are accurate and high quality
- Blemishes or quirks: to make sure they are accurately described
- The condition you selected: to make sure it accurately reflects your images
- The product: to make sure it is an authentic piece
Ready to sell on Vitality Revitalized?
SELL NOW
OUR SUSTAINABILTY PROMISE
Every year, 85% of US textiles end up in landfills. Vitality Revitalized is just one way, along with more efficient manufacturing practices, higher-quality fabrics, and recycled materials, that we’re doing our part to create a more sustainable apparel industry.
Vitality Revitalized items are fulfilled by the community.
