Vitality Loyalty Program

Tiers and Benefits

FAQ

• What is The Vitality Society?

  The Vitality Society rewards you for shopping with us! This rewards system allows you to earn points and secure more benefits from your Vitality purchases. The more points you acquire, the more discounts you are able to receive on future purchases. 

• How do I earn points?

  There are many ways to earn points! For every $1 you spend on a Vitality purchase, you can earn up to 8 points depending on your tier. Other ways to rack up points include creating an account, referring a friend, following us on Instagram and/or Twitter, liking us on Facebook, signing up for our mailing list, or writing a product review!

• How do I earn more benefits with each level tier?

  The more purchases you make with Vitality, the higher level of tier you can obtain! Each tier (Friend, Fam, or VIF) has benefits included based on your annual spend. 

• How do I use my available points?

  Once logged into your account on the Vitality website, you can find your points under the rewards tab. You will be able to see all of your available points in your account. The more points you have in your account, the more savings you can receive! Click on the amount you would like to use to create a discount code. Once the discount code has been created, apply it at checkout. Please note, we recommend taking a screenshot or making note of your code as it will not automatically apply to your order.

• Do my points expire?

  No! Your rewards will stay in your account until you use them.

• How do I join?

  If you have already signed up for a Vitality loyalty account, you are automatically enrolled. Otherwise, Signup at the top of this page!

• How do I refer a friend?

  Simply visit the refer a friend section in your account to copy your link to send to your friends! When they make a qualifying purchase, you and your friend will receive points after the 30 day pending period.

• How many times can I refer a friend?

  As many times as you like!

• What happens if I refer a friend and they return part of their order or their entire order?

  If your friend returns anything from their order that brings them under the minimum spend amount of $75, neither you or your friend will receive points.

• Can I use more than one discount code per purchase?

  You will not be able to use more than one discount code voucher per purchase. The max amount of points you can use per purchase is 2,500 ($25).

• Can I earn points from previous purchases?

  Yes! Any order placed within 30 days prior to signing up with automatically be applied to your account!  Once you are a member you must be signed in prior to placing an order for your points to be applied to your account.

• When will my points be available to use?

  There is a 30-day “pending” period for points earned by making a purchase to compensate for potential returns. Points are only available for use when they are approved after this pending period.

• What happens to my points if I return items?

  If you issue a return within our 30-day policy, the points will be removed from your account. Points, unfortunately, do not apply to returned items! 

• How can I attain a higher level?

  The level you are in is based on your net year-to-date spend in one calendar year. The more you buy, the closer you can get to attaining a higher tier level!

• How long will my status and benefits last?

  Your status and benefits will reset at the beginning of each calendar year, but your points will remain in your account.

• How do I know what tier I am in?

  Your current tier is visible in the rewards tab in your account.