FAQs – Vitality Athletic Apparel


Pay with Catch

  • Earn 10% Vitality store credit when you pay with Catch

    We’ve partnered with Catch to offer you store credit on every purchase when you pay by bank.

    We normally pay credit card companies and banks a fee every time you pay with a credit or debit card. By paying from your bank account with Catch, you save us money, which means we’ve got savings we can pass on to you (and we throw in a little extra). 

  • Customized purchase journey:

    1. Shop our newest Daydream Pant in Midnight for $85
    2. Pay with Catch to earn $8.50 in store credit (10%) (If you’re new to Catch, you’ll also get an extra $10 in store credit)
    3. Come back for our Daydream Volley Short for $58
    4. Pay with Catch to redeem your $8.50 in credits (and earn another $4.95 for next time or gift it to a friend!)
  • How do I sign up?

    1. Select Catch at checkout. You’ll be redirected to Catch to log in or create an account. 

    2. To create an account, you’ll need to provide your phone number, name and email and link your bank account. Catch uses Plaid and Teller to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online.

    3. If you already have a Catch account, just verify your phone number and pay.

    Is Catch free?

    Yes! You’ll only earn money, never pay money.

    How does the sign up bonus work?

    If it’s your first time using Catch, you’ll get an extra $10 in store credit towards your next purchase in addition to what Vitality is offering.

    Are there any restrictions on my Catch credits?

    Your Vitality credits can only be redeemed online at Vitality and must be used before they expire. To redeem, just pay with Catch again next time you’re shopping with us. 

    You can’t earn or redeem credits on gift card purchases. Other than that, no restrictions! 

    How will I redeem my credits?

    Your credits will automatically be applied when you shop with us again and pay with Catch. You can also manage your credits at any time by logging into your Catch account.

    If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at Vitality. 

    How does Catch make money?

    Unlike other payment methods who take a cut of every transaction, Catch charges Vitality only when it drives value to our business. In other words, we pay Catch a small fee if and when you return and redeem your Catch-earned store credit.

  • Catch was founded in 2020 by some people in San Francisco who wondered why we all use credit and debit cards when there’s a better alternative for everyone (except the credit card companies and big banks). Our team hails from companies like Affirm, Google, Apple, and LinkedIn. Some of our biggest fans are Vitality (obviously) and the founders of Warby Parker, Allbirds, Harry’s, DoorDash and Casper.  And now we hope to add you to that list! [learn more]


  • There may be a restock of the item(s) you are interested in. You can sign up for restock notifications by clicking on the "notify me when available" button when viewing a specific product. You can also sign up for our email list at the bottom of this page so all of our announcements regarding collection restocks come right to your inbox.

  • We are unable to edit or add anything to your order once it has been placed.

  • Please proceed to our returns portal to create a return/exchange. Select the correct reason for return/exchange in the returns portal. If the item you ordered is out of stock, you can use our new "Shop Now" feature that allows you to make an exchange for another item on our website! Simply start the exchange process to use this feature.

  • Once you have placed your order, we are unable to cancel your order or items in your order.

  • Yes! We offer Shop Pay installments for Domestic customers, which allows you to split your purchase into 4 equal installments. We highly recommend creating a Shop Pay account to pre-qualify for payments in installments and to have a much quicker & seamless checkout process.


  • Orders are expected to get processed within 1-3 business days. Note: this does exclude shipment times once your package has left our facility!

  • Please contact our customer service at support@shopvitality.com and they will help you get the issue resolved.

  • If you have placed a presale order it will arrive 12-15 weeks after you placed the order. Be sure to check your inbox for details of your order as it is being contstructed just for you.

  • Yes! You can access our international shop at www.shopvitality.com

  • As long as your order has not begun processing, we can change your address in our system. To do this, please contact customer service at support@shopvitality.com with your order number and new address.


  • Please visit our returns page here to view our policy and to initiate your return or exchange.

  • If you are opting for a refund, you will be subject to a $6 return shipping fee, which will be deducted from your refund. This fee will be waived if you select exchange or store credit (Domestic customers only).

  • Please allow up to 7 business days once your return has been delivered for our returns team to process and issue a refund or exchange. You'll receive an email confirmation letting you know that the process is complete. 


  • Please visit our sizing guide here or reference our Instagram for try-on hauls and reviews.

Our Products

  • The website is an accurate presentation of the colors in our collections. However, as with any photo, there may be some slight variation once you receive the item.

  • You can find product descriptions of specific items under each product. This will include how the items fit, feel, and the fabric composition of each item.

  • Email: support@shopvitality.com

    Mailing Address:

    5303 Havana Street, Suite 150

    Denver, CO 80239

Don’t see what you are looking for?

Contact us