As many of you know, we've struggled at times this year to process your orders in a timely way. We know how frustrating this has been for you; it's been frustrating for us too. Giving Vitality customers a stellar experience is our reason for being, so over the past few months, we’ve been working hard behind the scenes to overhaul our warehousing and fulfillment to be faster, more customer-friendly, and more affordable.
To make sure we're delivering the best experience you can possibly have when shopping with us, we're focusing on three key areas:
Increased Capacity
Our new facility lets us hold more stock for high-demand launches and staple products.
Upgraded Technology
State-of-the-art equipment means faster, more accurate order fulfillment and quicker returns and exchanges.
Smarter Systems
Massive software improvements will make order tracking more accurate and transit times faster, more transparent, and more consistent.
As Vitality Cofounder and COO Steve Dilk explains, "We've been working hard all summer to upgrade our systems from top to bottom. The end goal is a better all-around customer experience: higher stock levels for your favorite products, smarter and more affordable shipping options, faster transit times, and more accurate order tracking. I'll be the first to admit it hasn't been an easy project, and we've had our fair share of bumps and setbacks along the way. But through it all, you've been incredibly patient and supportive. I really believe Vitality has the best customers in the biz."
